faqs

Can I shop with you without logging in or registering?

Yes. The DrinksDirect.co.uk website does not require you to register or login. You can browse, add products to your basket and buy from the website without logging in or registering. At DrinksDirect.co.uk we endeavour to make the online shopping experience as simple and user-friendly as possible.

How can I specify a delivery address which is different to the invoice address for my order?

To be able to type in a delivery address which is different to the invoice address, e.g. if your order is a gift, then on the first checkout page in the section named "Select Shipping Destination" you are prompted "Deliver to a Different Address?" Here you must click on the box to the right. A tick will appear and you will be prompted for a delivery address on a later checkout page.

How can I pay for my order if I have problems paying using the online payment method?

To avoid most issues which may occur when paying for your order please make sure on the Payment Page on which you enter your Credit/Debit Card details the Billing Address and Billing Postcode is amended, if necessary, to the address/postcode to which your card is registered.

Providing an incorrect Billing Address/Postcode can result in the transaction not being authorised and may be subject to further authorisation checks which may delay the dispatch of your order.

Also please make sure the security code is entered exactly as shown on your card. For all cards except American Express, the security code is the last 3 digits printed on the signature strip. With American Express cards, the security code is the 4 digits printed just above the card number.

If you experience any problems using the online payment method press the back button on your browser until you are redirected to the main DrinksDirect.co.uk website. Your order should still be in the cache on your computer, you can then select the "Phone me for Card Details" Payment Method from the drop-down box on third/fourth checkout page. A Customer Services Representative will then call you to take payment details for your order.

Do you have a minimum order level?

We have a minimum order value of £10 (excluding delivery charges). This can be made up of just one bottle or more. The delivery charge is fixed at just £5.99 no matter how much you buy for delivery throughout mainland UK. Further information is provided in the Delivery Section.

My order is a gift and I want to choose my own gift box, how can I do this?

Simply click on the Gift Box Options sub-department (contained in the department with the same name) and you will be presented with a range of gift boxes.

Choose the one you like then add to your basket. You will also be prompted for a gift message which must be entered and will be included with the order. You can also specify a delivery date here (Monday - Friday or Saturday).

Then simply browse the Drinks Direct.co.uk website and add the products you wish to include in the gift box and we will automatically add the items to the gift box. It's that easy!!

If a Gift box is not chosen then your order will be dispatched in our standard protective packaging. You can still add a gift message for such orders. The gift message for such orders can be added during the checkout process in the "General Information / Gift Message" section.

On the your website there are all these Case of 6 Deals but I only want to purchase one bottle, how can I do this?

Simply click on the add to basket for any particular product (the quantity box is always 1 unless you change it) and this will add a quantity of one of the selected product.

To take advantage of the Case of 6 Deals or Buy 6 Get 6th FREE deals etc simply change the quantity of the product to 6 and click on the add to basket button. The discount will automatically be calculated. It's that simple!! And remember the delivery charge is fixed at £5.99 for UK Mainland delivery.

Can I pay using my American Express card?

Yes, you can now pay online using your American Express card. Please make sure the Billing Address as shown on the page where you enter your card details is the same as the address to which your card is registered. Providing a different address can result in the transaction not being authorised and may be subject to further authorisation checks which may delay the dispatch of your order.

Do you deliver on a Saturday?

Saturday delivery is available for Mainland UK delivery addresses. All orders dispatched on a Saturday delivery service are expected to be delivered before 12 noon on Saturday.

Saturday delivery must be selected from the "Class of Service" drop-down box on the second checkout page for an order to be dispatched on the Saturday delivery service. Please note the Saturday delivery charge is £19.99 for up to 6 bottles. For further details on Saturday deliveries please contact us on info@drinksdirect.co.uk.

.....Delivery fixed at just £5.99.....Free Delivery for orders over £150.....
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